Terms & Conditions of Use: Metal Roofing Online

THESE TERMS AND CONDITIONS FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US. YOU ACKNOWLEDGE AND AGREE THAT THESE TERMS AND CONDITIONS APPLY TO YOUR ACCESS TO AND USE OF THE SITE AND THE SERVICE AVAILABLE THROUGH THE SITE. IN ACCESSING OR USING THE SITE OR USING THE SERVICE, YOU ACKNOWLEDGE YOU READ AND UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Privacy Statement
Our Privacy Policy, detailed on our website, governs the collection, use, and sharing of your personal information through your use of our website and services.

Acceptance of Terms: By accessing and utilizing our services, you confirm your understanding and agreement to these Terms & Conditions, which govern your use of our website and services.

Privacy Policy: Our practices regarding personal information are detailed in our Privacy Policy on our website.

Modifications to Terms: We reserve the right to modify these Terms & Conditions at any time, effective immediately upon posting on the website. Your continued use signifies your acceptance of any changes.

Use Eligibility:

• Services are available to Australian residents or legally recognized entities in Australia who can form legally binding contracts under applicable law.

Ordering and Claims:

• At Metal Roofing Online, your satisfaction is our top priority. Should you need to claim your order, please do so within 7 days of delivery by contacting us at sales@metalroofingonline.com.au or by phone. Please note claims submitted outside of this 7-day window will not be accepted.

Product Tolerances:

• Our products comply with specified tolerances for quality assurance.
• Cover Width Tolerances: +/- 4mm, with some profiles offering tighter tolerances.
• Length Tolerances: Generally within +10mm / -15mm, though variations exist across profiles.
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• Delivery Information:

• Deliveries are conducted within specified Australian postcodes, adhering to all set requirements.
• Adequate access to delivery vehicles is crucial. Inaccessible delivery sites may incur additional fees.
• Delivery responsibility, including risk and title of the products, transfers to you upon delivery.

Returns Policy:

Returns are subject to our Returns Policy, as outlined on our website. While custom-made items and products specifically cut to size at your request are non-returnable and non-refundable, this does not affect your statutory rights under the Australian Consumer Law. Please contact us within 7 days of delivery to address any issues with faulty items at sales@metalroofingonline.com.au

Custom-made items and products cut to specific sizes are non-returnable and non-refundable.

Comprehensive Agreement: These Terms & Conditions represent the complete agreement between you and Metal Roofing Online regarding your use of the website and services.

By using Metal Roofing Online's services, you agree to adhere to these Terms & Conditions.

Postage of smaller items

The cost of postage for items sent via mail, such as fasteners, is reasonable. However, if your order weighs over 9kg, we may contact you for additional postage payment.  

Privacy Statement for Metal Roofing Online

Introduction

At Metal Roofing Online, we are committed to protecting the privacy and security of our customers' information. This Privacy Statement outlines our practices concerning collecting, using, and disclosing your information when you use our website and services.

Collection of Information

We collect information that you provide directly to us when you:

• Make a purchase.
• Contact us with a query or request.

We may collect your name, contact details (such as email address, phone number, and address), and any other information you choose to provide.

Use of Information

We use the information collected to:

• Fulfill your orders and provide the services you request.
• Communicate with you about your account or transactions with us.
• Send you notifications from Metal Roofing Online.
• Comply with legal obligations and resolve any disputes that we may have.

Disclosure of Information

Your information may be disclosed to:

• Service providers who perform services on our behalf, such as delivery logistics.
• As required by law, such as complying with a subpoena or similar legal process.
• We disclose when we believe in good faith that it is necessary to protect our rights, your safety or the safety of others, investigate fraud or respond to a government request.

Access and Correction

You have the right to access the personal information we hold about you and to request that we correct any inaccuracies. Please contact us to exercise these rights.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no internet or email transmission is ever fully secure or error-free.

Changes to Our Privacy Statement

We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website before the change becomes effective.

Contact Us

If you have any questions about this Privacy Statement, please contact us at sales@metalroofingonline.com.au.